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    FAQs

    • What if I need another vehicle?

      If you are in need of another vehicle(s) we are able to add to your existing hire contract. All you need to do is give us a call and a member of our team will be able to organize your request.

    • What driver’s license do I need for hiring vehicles?

      Most of our vehicles can be driven on a standard Class B license. However for larger trucks you will need a Class C1 or Class C license. To hire a tractor unit from us you will need an HGV license.

    • How do I order or book a hire vehicle?

      When you require a hire vehicle from Star Rentals you can use our online reservation service, call our office or send us an email at enquiries@star-rentals.co

    • What sort of vehicle will be suitable for what I need to carry?

      When you contact us we will ask you about your specific needs and requirements so we can pin point the exactly vehicle which will fulfil your requirements.

    • How does insurance work?

      We do not provide insurance with our vehicles. If you are a private hirer, you need to contact your insurance provider and ask them for ‘temporary commercial cover’ for your hire period. If you are a business user then you will be able to add our vehicle to your current fleet policy or provide us with fleet cover policy.

    • What happens if I break down?

      If you encounter any defects or vehicle issues during your hire you simply call our office number which is manned 24/7. Our member of staff will ask for all details such as defect information, location etc. Our member of staff will then be able to dispatch the relevant support assistance to you to get back on the road. Should the defect not be repairable roadside, then a "like for like" replacement will be sent to your exact location.

    • How do I pay?

      We accept all methods of payment including cheque, debit card, credit card and cash.


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      STAR RENTALS MALLUSK

      3 Mallusk Road
      Mallusk
      Newtownabbey
      BT36 4PP
      Tel: 028 9083 2232
      Fax: 028 9083 9098
      enquiries@star-rentals.com

      STAR RENTALS PORTADOWN

      6 Carn Court Rd
      Portadown
      Co. Armagh
      BT63 5YX
      Tel: 028 9083 2232
      Fax: 028 3839 9774
      enquiries@star-rentals.com
           
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